Transportation documents

A valid health certificate, rabies vaccination certificate and all other necessary documents required by countries covered by the flight route for transportation of small animals as checked baggage are mandatory. For entering China, documents should include but are not limited to United States Interstate and International Certificate of Health Examination for Small Animals with the signature of a licensed veterinarian and a rabies vaccination certificate.

Restrictive requirements

To ensure a safe and comfortable environment for pets, Hainan’s employees will decide if the temperature is within an acceptable range before completing boarding procedures for pets. If it is impossible to transport the pet due to a temperature restriction, Hainan’s staff and the passenger will agree on another suitable time for transportation. Hainan’s employees may decide that the temperature is not suitable for transporting pets taking into consideration the pets’ safety and health. The decision shall be made based on the actual or forecast temperature at the departure airport and each destination airport. In summer, Hainan does not accept pets as checked baggage to and from cities whose temperature is normally above 85°F / 29°C.

Transportation liability

Passengers are required to complete and sign an Application for Pet Transportation on Hainan Airlines. Passengers shall take sole responsibility for small animals transported as checked baggage. Hainan is not liable for any injury, loss, delay, sickness or death of small animals due to entry rejection.

Feeding and movement: passengers shall be solely responsible for food and water feeding and movement of pets at each stopover airport throughout the flight.

The checked pet must be stored in a reliable metal or wooden kennel. The passenger and Hainan are responsible for following U.S.D.A and IATA regulations regarding the size and type of kennel that is acceptable. The kennel must effectively prevent the animal from damaging or escaping from the container or coming into contact with passengers, baggage or cargo outside the container. The container should be well-ventilated to prevent suffocation. The size of the container must not exceed the width and height of the cabin door. The container must ensure ease of food and water feeding as well as standing and reasonable movement of small animals. The bottom of the container should be leakage-proof to prevent the leakage of excrement and urine from contaminating on-board equipment or other articles. The wheels on the bottom of the kennel have to be removed or locked to preventing them from rolling in transit.

Size limitations for kennels

Maximum pet carrier sizes per aircraft:

Boeing	737	45×37 inch（115 cm × 95 cm)
Boeing	767	24×35 inch（60 cm × 90 cm)
Airbus	330/340	35×35 inch（90 cm × 90 cm)

The kennel must have a sign attached stating ‘LIVE ANIMALS” and “UP”. Refer to the attachment.

Small animals are subject to overweight baggage charges.

Standards for pet kennels

Kennels must be strong enough to prevent pets from escaping and having access to passenger baggage outside the kennel. Liquids and other substances must not leak from the kennel to prevent damage to the aircraft and other property.

Hainan Airlines recommends you to choose an approved aviation pet kennel, which is light, and sturdy. These can be purchased at most pet shops. Following is an example:

1. The kennel must effectively prevent them from damaging or escaping from the kennel or coming into contact with passengers, baggage or cargo outside the kennel.
2. The kennel should be well-ventilated to prevent suffocation
3. The bottom of the kennel should be leakage-proof to prevent the leakage of excrement and urine from contaminating on-board equipment or other articles. The leakage-proof material could be towel, blanket or newspaper.
4. The kennel must be attached with a sign of ‘LIVE ANIMALS” and “UP”. Refer to the attachment.
5. The kennel should be large enough for the pet to stand, sit, turn around and lie comfortably.
6. Kennel holes, openings or gaps between bars shall be large enough for ventilation but small enough to not permit the extension of the extremities of paws and tails.
7. One kennel is limited to carry one pet. Exception: Two puppies younger than 6 months, two kittens or a pair of birds can be transported in one container.
8. All the components of the kennel, including screw nuts, bolt, rivets and lock, should be firmly fixed and well-qualified.
9. Pet kennel should be locked.
10. For facilitating carrying, pet kennel should have a protruding edge at least 0.74inch（1.9cm） wide on each side of the kennel.
11. Wheels of the kennel should be locked or should be taken off to avoid moving during transport.
12. Feeding and drinking: food and water should be placed in the kennel for pet to obtain at any time. It is better to outfit kennel with two fixed dishes on one side of the kennel, to fill food and water separately. If two dishes are not available, one dish separated into two parts can be an alternative.
13. If the containers are not in compliance with these conditions above, the transport will be rejected.

• The kennel is made of soft materials.
• The kennel is combinable and foldable.
• The kennel is totally made of wire
• The kennel has a door or vent on its top.
• The kennel door is made of plastic or glass fiber.

Even if in compliance with the condition stated above, the transport of your pet is your responsibility. Hainan Airlines will not be liable if your pet is injured, becomes ill or dies. You must complete and sign the required form for shipping your pet. Only then can your pet be transported as checked or carry-on baggage.

1. Declaration of value of pets cannot be made (including service dogs and non-service dogs).
2. Service dogs are transported without charge.
3. The total weight of pet, its kennel, and food are not counted toward free baggage allowance.
4. It is charged as overweight baggage.

Charge standard on routes of China-United States/China-Canada

Charges = Charge multiple (depends on the weight and volume of a small animal and container) × Standard Charge (Applicable Rate: $110 per Standard Charge on Trans-Pacific air routes)

Definite Pattern of Charge Multiple

Transport way	Size of Kennel	Weight of pet and kennel
		＜44 Pounds(20Kg	≥ 44 Pounds(20Kg
Checked Baggage	Small-Size≤20×16×15in (53×40×38cm)	1 multiple	Should be transported as cargo. Please contact the cargo department of Hainan Airlines.
	Medium-Small Size≤27×20×19in (68×50×48cm)	2 multiples
	Medium-Size32×22×33in(81×55×83cm	2 multiples
	Large-Size36×24×26in(91×60×66cm)	3 multiples
	Extra Large- Size40×27×30in(101×68×76cm)	3 multiples
	Very-Large-Size 48×32×35in(121×81×88cm)	3 multiples

All other routes

For all other routes, fees for transporting animals will be calculated according to overweight baggage fees. Fees will be calculated according to the total weight (in kilograms) of the animal, its container, food and water, times the standard overweight baggage fee per kilogram. The standard overweight baggage fee is 1.5% of the highest published economy class single adult ticket fare.

For transportation of an emotional support or psychiatric service animal in the cabin and transportation of a service animal on a flight segment scheduled to take 8 hours or more.

Please inform the local authorized ticket office of Hainan Airlines at least 48 hours prior to departure time of the flight when making reservations and prepare the required transit and landing permits, health declaration and vaccination certificate, if traveling with a service dog.

Normally, for a service dog entering China, accompanied in the cabin, the following paperwork should be prepared:

United States Interstate and International Certificate Of Health Examination For Small Animals with the signature of a licensed veterinarian, a rabies vaccination certificate, service dog certificate (Dog name, Breed, Color, Country of Origin, Owner name and address, Contact information), Certificate of completion of a service dog training program.

For Emotional Support Animals travelling in the passenger cabin, Hainan  requires documentation on letterhead from a mental health care professional stating:

1. Passenger has a recognized mental or emotional disability
2. Passenger needs emotional support for flight and/or activity at destination
3. Assessor is a licensed mental health professional, and passenger is under his/her care
4. Date and type of mental health professionals license and state or jurisdiction of issue

Check-in

On departure day, please check-in least 2 hours before departure time with your service dog, and relevant documents.

Service dogs, such as a seeing-eye guide dog or a hearing-ear dog, are allowed to travel in the passenger cabin without charge. Additionally, its weight is not counted toward the free baggage allowance. However, a service dog may not occupy a seat nor be placed near the Emergency Exit.

For safety and hygiene, the passenger is responsible for placing a waterproof absorbing cloth carpet where the service dog can lie and stand through the journey. The dog should be secured with a strap before boarding and during flight.

Passengers in United States can obtain a copy of Nondiscrimination on the Basis of Disability in Air Travel in an accessible format from the Department of Transportation by any of the following means:

1. Calls made from within the United States, by telephone via the Toll- Free Hotline for Air Travelers with Disabilities at 1–800–778–4838 (voice) or 1–800–455–9880 (TTY),
2. By telephone to the Aviation Consumer Protection Division at 202–366–2220 (voice) or 202–366–0511 (TTY),
3. By mail to the Air Consumer Protection Division, C–75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96–432, Washington, DC 20590,and
4. On the Aviation Consumer Protection Division’s Web site.